Having the ability to accept this level of staff and user involvement and interaction can have interesting effects on management and corporate thinking. Today’s business world is very different from business 10 years ago and even businesses that started last year have to change and adapt to what is happening at the moment.
Business resilience is the ability of a business to react to that change. Change is good and in a business if you do not change, create new and better products, solutions and services than your business is destined to stagnate and with that stagnation comes lost revenue and profits.
The old way of running a business, where the boss is the top cocky and all the minions have to follow the orders and rules to the letter of the law is fast disappearing. It is being replaced with a certain level of democratic rule. This new democracy, still has a leader, but decisions are now based on business insider input. This makes for better decisions based on what is actually happening at the pointy end of the business.
The staff member who is constantly in contact with your clients and suppliers has a better understanding of what the customer requirements are than someone who does not have that constant input.
In the old days this was called situational leadership. If you take a group of people and put them on an obstacle course, give them a challenge then the person who has some experience in that challenge should be in charge. Change the challenge, change the leader. The experience that the leader brings to the challenge creates a better bond for the rest of the team and the challenges get completed faster.
Problems and improvements are noticed better by the people who are at the point of contact with the customer. That experience can sometimes be lost in the management bubble. Management can loose the edge because of that insulation but by listening to the staff input, a greater understanding of what is going on is achieved.
To improve business resilience, a business has to embrace change, it has to improve on systems, products and services, it has to understand their customer requirements and improve the customer experience but it also has to be ready for failure and difficult situations.
But, Resilience is a lot more in depth than that, resilience also comes from building a culture within the business. It relies on the staff, users and management creating a business that will bend and adapt to change. It is almost Darwin’s evolution applied to business.
The cultural change comes about through communication, it is not single way communication from the top down – do this or else. It is the communication freedom that allows anyone in the business and to a lesser extent outside the business to put forward improvements that increase revenue and ultimately profits.
Business still needs the checks and balances that create the required compliance within the business. These checks and balances create a structure for the improvements to have some meaning. Some compliance requirements cannot be changed due to external forces but everything else in the business should be looked at as changeable.
The old outmoded ideas that management is in charge, not listening and isolated is no longer the norm for business. Owners and managers who have embraced their employees feedback and input are in a better position to adapt to change and create more resilient business. Managers who are in charge and override employee improvements may find themselves with no staff and no business.