For many of my clients, our managed services component covers anything and everything that they might need us to do. Whether it is new technology, fixing problems or just a discussion on what their business needs in the future are, we are there—at no extra charge, mind you.
What kind of help could a business need once the equipment has been installed and the network set up? Here’s an example. Recently I was talking to one of my clients, the CEO of a not for profit organisation, and she was complaining about the amount of lost time caused by social media, especially Facebook. A number of staff members were addicted to it, to a level where they were not getting anything business-related done.
There were no rules preventing employees from using these sites on company time. So we put together an internet and digital policy—nothing too extreme, but it defined what is the right and wrong thing to do within the business when it comes to accessing the internet. And with the help of the office manager and the CEO, we made sure it reflected their business requirements. In addition to this, we also included a better router in the next budget which we can use to enforce the policy. This allows for granular control over internet access: what people can do and how they can do it.
On completion, we had a three-page document that all users were to sign and adhere to. It was then delivered to all users in a meeting conducted by the office manager.
As I said, nothing too extreme, but it did define the social media requirements within the business. This gave everyone a level platform to play on. Everyone agreed and signed off on it, but three days later the CEO received a delegation from some of the staff. Their main complaints were twofold:
- The policy was too strict, and
- it was delivered by the office manager, so they did not have to adhere to it.
What happened next is the main reason for writing this article. The CEO, instead of capitulating to the delegation, stood up and said, in effect, “if you do not like the policy, there is the door.” She used more politically correct wording than I would have, but that was the gist. She then went through the policy and reiterated to the employees what the problems were and why the policy had to be put in place.
I found it very interesting that once everyone knew about the reasons, they started to appreciate the need for the policy. Most employees at the company went from finding the rules unfair and intrusive, to accepting and willingly following them.
There is more to IT than buying the trendiest products and services. Your level of awareness about what your employees are doing, along with the way you communicate with them, are also aspects of your technology infrastructure. The right managed services provider can ensure that you get this piece of the puzzle in place.
An essential component of the policy was our basic awareness and education course (www.securitypolicytraining.com.au). Taking the course helped employees understand the reasons behind the rules and avoid risky social media behavior. Could your employees benefit from this course? Drop me an email and I will give single users access to it for free for evaluation purposes—a $49.95 saving.