The other side of the cloud solution

When it comes to cloud technology usage for an organisations there are still 2 distinct areas that a business needs to focus on.

The cloud provider will provide the storage and the applications and give you instructions on how to use it and how to keep the information safe.  That is the first part.   There is another component for the organisation to think about.

Most organisations forget that they still need the business infrastructure to make the systems work.   Although with cloud based systems you will not need a server and will not have to have the capital expense of purchasing it there are other areas where you need to focus.

Most organisations forget that for an office to run, and yes you can try to be paperless, but you still need printers, scanners and input devices.   You still need some sort of system to run the applications from, whether it is a tablet, phone, laptop or desktop.   You still need a high speed internet connection to connect the terrestrial system to the cloud and you still need some sort of user and group management.

These are the problems that management and board members balk at when it comes to investing in the productivity of the business.   Once a cloud solution has been implemented, it is usually on with the business of business.   I don’t know about you but I still like to be able to sit at a desk, whether it is a hot one or not, and look at a big screen with a decent keyboard and mouse.   It does make me more productive when I am in the office.

Most businesses have a need to use smart devices when it comes to road runners and sales teams but you still need some sort of system that is comfortable for a user to use that allows them to be productive in the office.   There is nothing worse than trying to write a sales and marketing plan on a tablet.   it is  just not conducive to that level of concentration.   They are great for writing blogs or answering email but that is about all.

This is where a Managed Service Provider (MSP) will come to your rescue.   They will help you get the forgotten components of the business up and running, connected to the cloud requirements of your business and keep it all running with management and monitoring systems in the back ground.   In most cases an MSP will help to a level where if a road warrior has a problem with his phone they can help them out.

I will give you an example, we recently set up a client with not only their cloud requirements but with all of their terrestrial requirements as well.   They had a need for 9 sales reps to be on the road and to have them in the office as minimal times was also a requirement.   By kitting them out with small 14 inch laptops, that could attached to a docking station when in the office, supplying three docking stations in the communal area meant that when they were in the office they were comfortable and productive.   Large screens, keyboards and mice will do that.

More productive and comfortable which showed an increase in sales within the first month?

All this for a flat monthly fee, just like your cloud provider does.   If they are doing their job correctly and their SLA is correct you should never see any other bills.

For more information download The Cloud Technology Mini Guide

Roger Smith, is an educator. Teaching students at ADFA (UNSW) and showing them how vulnerable they are to cybercrime.

He is also CEO at R & I ICT Consulting Services Pty Ltd, an Amazon #1 author on Cybercrime and founder of the SME Security Framework. He is a Consultant who specialises in inexpensive and highly effective security strategies for small and medium businesses and not for profit organisations.

He has developed and authored the SME Security Framework and the Security Policy Training Course which are considered to be the definitive guides to helping SME's protect their organisation using the principles of Technology, Management, Adaptability and Compliance.