Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd and Amazon #1 author on Cybercrime talks about why digital security solutions are so expensive.
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Hello. My name is Roger and today I’d like to talk to you about why digital security solutions for small business, medium business and not-for-profit organizations are expensive. Now the reason why you need to have these systems in place – a decent firewall, a managed antivirus, someone who looks after the patching – and then you’ve got the other components of your digital protection which is your management and your redundancy, your resilience and those type of things to make your business more secure.
Now, to look after all that and to get your way from your core business you need to have people who are doing the job and have the expertise. The expertise to look after all of those components that you have in place. Now why you need that to happen?
It’s an old story about a plumber who goes to a house and walks into the place and it’s totally flooded. He looks around the place and walks up to one of the pipes and gently taps it with a hammer. And everything stops. All the water runs away and everybody is happy. He gives the home-owner a bill of $2000/- and the home-owner gets really upset about it. Because the home owner thinks that $2000/- is way too expensive for a single tap of a hammer. The problem is, and as the plumber explains to him, it takes $1900/- to work out where you need to hit it. And it’s just $100/- just to tap the pipe.
And that’s what it happens with a lot of the security components of a business. The expertise that you need to have to get to that level where you can walk in and tap whatever needs to be tapped and know that the repercussions are going to be – the system is going to be secure.
We recently had a similar problem. Walked into a client, huffing and puffing and they’re carrying on and everything else. He had taken five hours to work out that he had a problem and had tried to fix it. One of my guys walked in there and he was there for five minutes. Five minutes and everything is back up and running. Now, to me – and on top of that we didn’t charge him for the five minutes. That’s not what we do – But what I’m getting at is the fact that my guy who has the technical expertise walked in there and said I know what the problem is. Click. So even though a security solution might seem expensive, the expertise you get behind it makes it very very beneficial for your business.
Because you can go then back to your core business or your people go back to your core business. And what a security solution does is it creates a holistic environment around your business so you know that they are going to come in and they’re going to give you reports. And you know that they’re going to come in and help you set up the policies and you know you’re going to look at the quality and you know what technology is going to be good for the business and what’s not good for your business.
Thank you very much.
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