Roger Smith, CEO at R & I ICT Consulting Services Pty Ltd and Amazon #1 author on Cybercrime looks at what happens when your ICT is not managed correctly
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Hi. My name is Roger. What happens when your technology or your ICT is not managed correctly? For small and medium business and not-for-profit organization most people or most of those organizations will try to do it themselves and when they try to do it themselves it really becomes a problem because you are taking away people from your core business. And core business is what you do. Totally different from what some other business does.
But your core business is how you make money. So how you make money, unless you’re in the IT industry itself, has probably nothing to do with the IT underpinning the systems. Yes you use it, yes you have technology, yes you use an internet connection, yes you use mobiles – but you don’t need to know how they all work. So when problems happen within a small business, there’s a number of things that happen.
One is, someone gets really upset about and he can’t print so everybody gets involved. Now what you’ve done is, he can’t print, you’ve got other three people who have come to watch him not print and now they are all not being productive. And on top of that, these people don’t have the expertise to fix the problem. This is where they may come up and you may get a repercussion of not having the expertise to fix the problem because the problem may get larger.
But when ICT is not managed correctly – and this usually involves either an internal component or an incompetent external component – then things happen that are not good for your business. When your ICT is not controlled or managed properly you get slowdowns in things like delivery of goods and services.
How many people have gone on to someone and they say I can’t help you because our systems are dead. That doesn’t do much for your reputation, I’ll tell you. I can’t help you because I can’t get the CRM. The internet is down. Or we’re at the transvergence of technology at the moment and the internet goes down and your phones go offline.
So not only have you slowed down your business and delivery of goods and services but you’ve actually lost your capability of communication. So, not having the right systems in place to manage your IT, then your whole business slows down. And you really don’t want to be in a business where that happens.
Thank you very much.
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