What is disruptive technology

To many of us the fact that your business is connected to the Internet is a disruptive technology but these five ideas are something that all small and medium businesses and not for profit organisations need to be aware of.   They can both benefit your business or damage the underlying fabric of your business capability.    If you know that these systems are out there then you can prepare yourself.

Doing business in today’s world is interesting to say the least, there are so many emerging and conflicting technologies that it is very hard to see what technology could benefit your business and what could lead you into a deep dark hole that your business may never recover from.

In the latest Deloitte report on technology these are the five most prevalent technologies that could cause problems within your business. Whether they will be disruptive will depend on the management capability of your business and how they are folded into your business capability and requirements.    There is no way to stop their involvement as innovation targets people not business.

Social business  – already here and changing the way we do business.   Social media, the utilisation of SEO, twitter, Facebook, linkedIn to improve and reinvent the business.

Gameification – the process of using games or applications to get customers into the business and into buying your products.   Has already been done for a number of products and is one of the driving forces of some very financially successful children’s games in app stores.

Mobile workforce – the ability of a business to use and engage their workforce no matter where and when they are working. Allows for better utilisations of collaboration, meetings and presentations across the business world.

User empowerment – using the BYOD phenomena to get your staff more involved in the business.

Cloud technologies – adds to the ability for a business to be able to work from anywhere and anytime.

All of these trends are happening today.  It is in a businesses best interest to do some research and a basic report in each area and make decisions based on what is available and what can benefit your business and it’s bottom line.   Don’t forget that your competition are probably doing the same thing.

These technologies are making fundamental changes at the coal face of most businesses.   They are empowering staff and management like nothing experienced before.   They are making management teams rethink business processes and changing their mind set to create better, more reactive and more resilient business.

Management maybe made to play catchup, because younger more technical savy staff are utilising social media and social media tools to improve their own functionality within their role of the business.  This will lead to stress within the business as management are more and more exposed to better ways of doing business.

With these changes comes a lapse in security, user access and data security.   These have to be managed with policies and procedures to ensure that all systems are still kept at a maximum security level at all times.   Security becomes a business driver to ensure that all changes are sustainable.

All of this will also be driven by the BYOD / BYOI phenomena that is already driving business.   The capability for any staff member to purchase a device and plug it into your business is already here.  How you handle that process is the question that needs to be answered.

Cloud services and providers are already putting a significant wedge into most businesses.   How and when you embrace the technologies is now the question.    With the cloud comes the implementation and management of big data.   The predicted capabilities within big data will be one of the driving forces of management in the predictable future.   By removing the constraints of size, complexity and location, business will be able to ask larger and more focused questions of the data available.

Innovation will impact all levels of business as business find better and more focused ways of meeting their business drivers.   The role of innovation within a business will be another role that CIO’ s will need to focus on to improve their businesses capability to compete in the new world.

Here are four questions that all businesses will need to ask in the future.

  1. Does you business have a strategy for utilising emerging technologies and does that strategy include technology that will be adopted and those that won’t?
  2. Is there a level of cooperation and focus within the management team?
  3. Is a total risk analysis done to ensure that the main business driver of security is a focus at the beginning of the project and not at the end?
  4. Is there an awareness within the business that a failure to implement some of these emerging technology’s could put the competition way ahead of your business?



Roger Smith, is an educator. Teaching students at ADFA (UNSW) and showing them how vulnerable they are to cybercrime.

He is also CEO at R & I ICT Consulting Services Pty Ltd, an Amazon #1 author on Cybercrime and founder of the SME Security Framework. He is a Consultant who specialises in inexpensive and highly effective security strategies for small and medium businesses and not for profit organisations.

He has developed and authored the SME Security Framework and the Security Policy Training Course which are considered to be the definitive guides to helping SME's protect their organisation using the principles of Technology, Management, Adaptability and Compliance.